BeelievAbility 2027 Policies
Clinic Attendance Policy:
We are currently in the process of updating and changing our space at the hive. Due to limited space and future changes, we ask that you limit attendance to sessions with max of 2 adults to accompany the child. If additional adults or children are present, we will ask that they wait in the waiting room during the session. Please do not ask your therapist day of to make accommodations or to "break" this policy. We will strictly be enforcing this policy, especially entering cold/flu season and with our clinic changes. This will allow us to keep a safe and clean treatment space, keeping the focus on the health and progress of the child attending the session.
*No siblings are allowed in the gym or treatment rooms during scheduled sessions. If you need to bring other children to the clinic, they must stay in the waiting room with adult supervision. Again, our goal is to have the parent and/or caregiver and therapist give their full attention to the patient during their treatment session with limited distractions. Additionally, we are trying to ensure all our patients at bee have the least exposure to any sickness. We know siblings can be great motivators and helpful for some families, but we are limiting any factors. Siblings can wait in the waiting room /Cooper’s play room with an advising adult.
Child Illness & Sicjness Reimbursement Policy:
At BeelievAbility, our priority is providing a safe, healthy environment for every child, family, and therapist. Because our clinic serves children with a variety of medical and developmental needs, we ask families to help us reduce the spread of contagious illnesses.
When Your Child Should Stay Home
Please keep your child home from therapy if they are experiencing any of the following:
Fever: A temperature of 100.4°F (38°C) or higher within the previous 24 hours. Your child must be fever-free for at least 24 hours without the use of fever-reducing medication before returning to therapy.
Vomiting or diarrhea: Any vomiting or diarrhea within the previous 24 hours. Your child should be able to eat and drink normally before returning.
Significant respiratory symptoms: Frequent or persistent coughing, difficulty breathing, wheezing, or respiratory symptoms that are significantly worse than your child’s normal baseline.
Contagious illness: Your child has been diagnosed with or is suspected of having a contagious illness and has not yet met the recommended return-to-school/daycare or healthcare guidelines.
Uncontrolled secretions: Excessive nasal drainage, drooling, or other secretions that cannot reasonably be managed during a therapy session.
Eye infection: New or unexplained eye drainage, significant redness, or swelling when an infectious eye condition is suspected.
Rash with illness: A new or unexplained rash accompanied by fever, significant fatigue, or other symptoms of illness.
Open or draining sores: Lesions that cannot be adequately covered or may pose a risk of transmission.
Your child is not well enough to participate: If your child is unusually lethargic, significantly uncomfortable, or otherwise unable to safely participate in therapy, we may recommend rescheduling even if they do not have a fever.
A Note About Mild Cold Symptoms
We recognize that children, especially those in daycare and school, frequently have mild congestion or an occasional cough.
Mild, improving symptoms without fever or significant changes in behavior may not require cancellation. However, families should use their best judgment and notify the clinic if their child has developed new symptoms before arriving.
For children with chronic or baseline symptoms, such as allergies, asthma, or other ongoing conditions, please let your therapist know what is typical for your child so that we can distinguish baseline symptoms from a new illness.
Returning to Therapy
Children may generally return when:
They have been fever-free for at least 24 hours without fever-reducing medication;
They have had no vomiting or diarrhea for at least 24 hours;
Their symptoms are improving and they are well enough to participate safely; and
Any contagious condition has met appropriate return-to-school/daycare or medical recommendations.
Certain illnesses may require a longer exclusion period based on the illness and current public-health recommendations.
If Your Child Becomes Sick During Therapy
If your child develops a fever, vomits, has significant diarrhea, develops concerning respiratory symptoms, or otherwise becomes too ill to safely participate during a session, the therapist has the right to make digression on continuation or making a call day by day.
Please Let Us Know
If your child has been diagnosed with a contagious illness, please notify the clinic as soon as reasonably possible. This allows us to take appropriate precautions and notify other families or staff when necessary while maintaining everyone’s privacy.
Attendance and Cancellation
We understand that children get sick, and we do not want families to bring a sick child to therapy simply to avoid a cancellation fee.
We understand that children get sick, and we never want a family to feel that they should bring a sick child to therapy simply to avoid a cancellation fee.
When possible, please notify the clinic as soon as you know your child will be unable to attend. Our clinic serves children with a wide range of medical needs, including children who may be medically fragile or immunocompromised. For these children, exposure to contagious illness can have a significant impact on their health and well-being.
By communicating openly with our team when your child is sick, we can all work together to protect the health and safety of our children, families, and therapists and help keep our entire therapy community healthy.
We appreciate your partnership and understanding as we work together to provide a safe and supportive environment for every child we serve.
Repeated late cancellations or failure to follow the illness policy may be addressed individually with the family.
Illness-Related Cancellations
If your child is unable to attend a scheduled intensive therapy session due to illness:
Cancellation within 24 hours due to illness: A cancellation fee equal to the full cost of the scheduled therapy session(s) will apply.
Each additional missed session due to the same illness or illness-related absence: A $100 cancellation fee will apply per missed session.
The remaining balance can be credited towards future sessions scheduled within 12 months.
These fees apply even when the child is appropriately kept home to prevent the spread of illness to other children, families, and clinic staff.
Families are encouraged to notify the clinic as soon as possible when their child will be unable to attend.
No Charge for Clinic-Cancelled Sessions
If a session is canceled by Beelievability due to therapist illness, an emergency, or another circumstance within the clinic’s control, the session will not be subject to a cancellation fee and will be rescheduled when possible.
Why We Have This Policy
Intensive therapy appointments are reserved specifically for your child, often for multiple hours each day over several consecutive days. These appointments are not typically able to be filled by another patient on short notice. The cancellation fee helps compensate for therapist time and clinic resources that were reserved for your child’s intensive therapy..
Our goal is never to encourage a sick child to attend therapy. Please keep your child home when they are ill according to our clinic’s illness policy. We would always prefer that a child stay home when sick rather than attend therapy solely to avoid a cancellation fee.
By enrolling in an intensive therapy program, families acknowledge and agree to the terms of this illness cancellation policy.
Clinic Discretion
Because every child and illness is different, BeelievAbility reserves the right to postpone or modify a therapy session when we believe a child’s symptoms present a safety or infection-control concern.
Our goal is not to exclude children unnecessarily. We want to balance access to therapy with the health and safety of the children, families, and therapists in our clinic.
Thank you for helping us keep our therapy community healthy!
Cancellation or Early Termination for Non-Illness Reasons
Once an intensive therapy program has begun, the intensive is considered a reserved treatment commitment. If a family chooses to discontinue or cancel the remainder of an intensive for reasons unrelated to the child’s illness, no refund or credit will be provided for unused sessions.
This includes, but is not limited to:
Changes in family plans or schedule
Travel or vacation
School Sessions
Transportation difficulties
Changes in childcare arrangements
The family choosing to discontinue therapy
The family determining that the intensive is no longer convenient
Other personal or scheduling conflicts
Because therapist availability has been reserved specifically for your child and those appointment times may not be able to be offered to another patient once the intensive has begun, unused sessions cannot be refunded or transferred.
Late Policy Reminder:
All BeelievAbility sessions run 45 minutes starting on the hour. If you are running late, the session will still end at 45 minutes to the hour to allow us to set up for the next patient. All patients and caregivers must wait in a waiting room until the start of their session. Your therapist will come get you from the waiting room to bring you back to start your session. If the therapist is running late, they will make sure your child receives the full 45 minutes.
*We ask that all families are respectful of the time at the hive so each family is able to receive their full session without interruption. If you would like to chat with other bee families, please move to a common space or one of the waiting rooms to socialize.
Visitor Policy Reminder:
If you would like to inquire about another medical professional or additional persons attending, please email us at BeelievAbility@gmail.com and/or ask in the initial zoom call before the intensive. Unexpected visitors will be asked to stay in a waiting room during the therapy session.
*We also ask any previous patients/families that are in the clinic area or attending sessions with Cooper Family Chiropractic to refrain from stopping by to say hello to therapists. As much as we would LOVE to see you and catch up, we do not want to distract from a session that is taking place. You can always leave a note with the front desk.
Intensive Cancellation Policy:
61 + days from start date: Full return of deposit
60-31 days prior to intensive start date: A cancellation fee of $100 will be applied and the remaining deposit can go towards a future booking within 6 months of the originally scheduled start date.
Less than 30 days: You forfeit your entire deposit.
***If other services are not scheduled within 6 months of the originally scheduled start date, the deposit is forfeited.